Question 1

Is the desktop app free?

Accepted Answer

Yes. The desktop app is free on Windows, macOS, and Linux. It includes unlimited local members, offline face recognition, liveness checks, and CSV export. No Cloud subscription is required.

Question 2

Why would I need Facenox Cloud?

Accepted Answer

Cloud lets you review synced records from your browser while the desktop app records attendance at the office. Essentials includes CSV export. Paid plans add PDF and Excel daily time records (DTR), longer Cloud history access, more devices, and encrypted face-template sync.

Question 3

What is included in free Cloud access?

Accepted Answer

Essentials includes 10 Cloud-synced members, 1 device, 1 location, 7 days of Cloud history access, and CSV export. The desktop app supports unlimited local members independently of your Cloud plan.

Question 4

Is a paid plan useful for one office?

Accepted Answer

Starter is for teams that need PDF and Excel reports, 30 days of Cloud history access, or more than one connected computer. It supports up to 50 members and 3 devices at 1 location, with encrypted face-template sync between paired computers.

Question 5

Can I cancel or change my plan anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel your subscription at any time from the Billing page. Cancellation returns the organization to Essentials when processed. The desktop app continues working offline without interruption.

Question 6

Do you charge per user or per plan?

Accepted Answer

Cloud plans have a flat price within their member, device, and location limits. Starter is $9/month or $79/year for up to 50 members and 3 devices at 1 location. Professional adds capacity and multiple locations; Enterprise offers custom capacity.

Question 7

What happens if the internet goes down at my office?

Accepted Answer

The desktop app continues recognizing faces and saving attendance locally. Cloud views show the last synced records until the device reconnects. Pending records sync when connectivity returns.

Question 8

What payment methods do you accept?

Accepted Answer

The payment methods available to you are shown at checkout. Annual plans cost less than paying monthly for a full year; select Annual to see each plan's total and monthly equivalent.

Facenox Cloud plans

Essentials

Starter

Professional

Enterprise

Questions & answers